
2020 was a tough year to be a small business owner. We continue to face seemingly insurmountable obstacles and the problems don't seem to stop piling up. But what can we interpreters learn from Danny Meyer, the founder of Shake Shack?
Unfortunately, I have had many a patient disclose to me that healthcare professionals, including interpreters have made disparaging remarks or not interpreted in an impartial fashion. Any patient can experience such judgment as the result of the personal biases of any member of their healthcare team, and it can have especially serious consequences for the LEP (limited English proficient) patient...